Dear Customer:

We regret to inform you that — subject to the approval of the California Public Utilities Commission (CPUC) and the Federal Communications Commission (FCC) — due to increased underlying service provider costs, Blue Casa Telephone will stop providing your local telephone service and all other services, such as intrastate and interstate long distance, toll-free call termination, and remote call forwarding services, internet and international calling services, effective December 12, 2023.

Your action is required! You must select a new local telephone provider as quickly as possible but no later than November 12, 2023. If you do not select a new local telephone provider on or before November 12, 2023, the CPUC may require that your service be transferred automatically to another carrier and, if not, your service will be disconnected on December 12, 2023. Generally, you can find a list of most local telephone service providers in your local telephone directory.

You will also need to select a new provider for all other services you currently receive from Blue Casa if they will not be provided by your new local provider. If your long distance services are not currently provided by Blue Casa, you should contact your current long distance provider to ensure that your current long distance calling plan is not changed as a result of your change in your local service. If you do not contact your long distance provider, you may be charged basic rates (non-calling plan rates) for long distance calls.

Please be aware that you are responsible for paying all bills rendered to you by Blue Casa Telephone during this transition. You may be subject to suspension or termination of your phone service in accordance with CPUC rules if you fail to pay your telephone bill.

If your account is subject to a refund, please contact us at 866-566-2583 to request a refund check.

If you have questions or require assistance regarding the discontinuation of any of your services, please contact Blue Casa Telephone at 866-566-2583. Finally, if you no longer want local service, please contact us to disconnect your service.

The FCC will normally authorize this proposed discontinuance of service unless it is shown that customers would be unable to receive service or a reasonable substitute from another carrier or that the public convenience and necessity is otherwise adversely affected. If you wish to object, you should file your comments as soon as possible, but no later than 15 days after the Commission releases public notice of the proposed discontinuance. You may file your comments electronically through the FCC’s Electronic Comment Filing System using the docket number established in the Commission’s public notice for the discontinuance proceeding, or you may address them to the Federal Communications Commission, Wireline Competition Bureau, Competition Policy Division, Washington, DC 20554, and include in your comments a reference to the § 63.71 Application of Blue Casa Telephone, LLC. Comments should include specific information about the impact of this proposed discontinuance upon you or your company, including any inability to acquire reasonable substitute service.

Blue Casa Telephone regrets any inconvenience this change may cause you.

Blue Casa Telephone

Accessibility Support: If you need a copy of this notice in braille or large print format, please call 866-566-2586.

Discounted telephone service for qualifying low-income households

Blue Casa is certified by the Federal Communications Commissions and the California Public Utilities Commission to provide LifeLine Telephone Service to our customers. We have the knowledge and trained friendly staff to help you navigate the application process.

Lifeline is a government assistance program that offers telephone discounts to qualified low-income customers supported by the California Public Utilities Commission and the Federal Communications Commission.

If you qualify for the Lifeline discount service, you are eligible to receive a reduced rate on your BlueCasa Telephone monthly bill. You also received a discount on your installation charge.

We make it easy for you

First, we will walk you through the qualification process and easily help you figure out whether you qualify for the LifeLine discount. If you do, we’ll begin the enrollment process immediately.

Within two to three weeks, you will receive a pink envelope containing an enrollment form. To receive your LifeLine discounts you must complete the form, sign it, and return it along with any required income documentation by the due date. Otherwise you will be disqualified and will not receive any lifeline discounts.


There are TWO ways to qualify for Lifeline:

  1. PROGRAM-BASED Method: You qualify if you or a household member is enrolled in one or more of the eligible public-assistance programs.

    • Medicaid/Medi-Cal
    • Low Income Home Energy Assistance Program (LIHEAP)
    • Supplemental Security Income (SSI)
    • Federal Public Housing Assistance or Section 8
    • CalFresh, Food Stamps or Supplemental Nutrition Assistance Program (SNAP)
    • Women, Infants and Children Program (WIC)
    • National School Lunch Program (NSLP)
    • Temporary Assistance for Needy Families (TANF)
    • California Work Opportunity and Responsibility to Kids (CalWORKs)
    • Stanislaus County Work Opportunity and Responsibility to Kids (StanWORKs)
    • Welfare-to-Work (WTW)
    • Greater Avenues for Independence (GAIN)
    • Tribal TANF
    • Bureau of Indian Affairs General Assistance
    • Head Start Income Eligible (Tribal Only)
    • Food Distribution Program on Indian Reservations
    • Federal Veterans and Survivors Pension Benefit Program
  2. INCOME-BASED Method: You qualify if your total household income is at or less than the California Lifeline income maximums. Prices effective for Effective from 06/01/23 to 05/31/24

      Household SizeMaximum Yearly Income

    • 1-2 Members$32,500
    • 3 Members$37,700
    • 4 Members$45,900
    • Each additional memberAdd $8,200 to $45,900

Documentation is required to show your household’s total annual gross income meets the annual income limits if you are qualifying by Income-Based. A household’s total annual gross income consists of money received BEFORE TAXES by everyone in your household (adults and children), from whatever source derived, whether taxable or non-taxable, including, but not limited to: wages, salaries, interest, dividends, alimony and child support, grants, gifts, allowances, stipends, lottery winnings, inheritances, worker’s compensation, unemployment and public assistance benefits, social security payments, pensions, rental income, income from self-employment, and cash payments from other sources, and all employment-related, non-cash income.

Income documents include:

  • Front page only of prior year’s state (540, 540A, 540 2EZ, 540NR, or 540X), federal (1040, 1040A, 1040EZ, 1040NR, 1040NR-EZ, 1040SS, or 1040X), or tribal tax return,
  • Income statements or paycheck stubs for 3 consecutive months within the past 12 months,
  • Statement of benefits from Social Security, Veterans Administration, retirement/pension, Unemployment Compensation, and/or Workmen’s Compensation,
  • Alimony and/or child support documents, and/or
  • Other official documents

Only one Lifeline discount is allowed per household, consisting of either wireline or wireless service. If you are receiving a discount from another telecommunications company, including a wireless provider, you are not eligible for the Lifeline discount with Blue Casa Telephone.

Lifeline service is a non-transferable benefit.

Only eligible consumers may enroll. Consumers who willfully make false statements in order to obtain the benefit may be punished by fine or imprisonment, or may be barred from the program.